Triton Technologies, Inc. (TTI) processes billing twice a month. The day you sign up (anniversary date) will determine when you will be billed. Any customer signing up between the 1st and the 15th of the month will be billed on the 1st of the month. Anyone signing up between the 16th and the 28th will be billed on the 16th of the month. (Example: If you sign up on January 12, 2001, your account will go from 01/12/01 to 02/11/01 for monthly or 01/12/01 to 4/11/01 for quarterly, but you will be billed on the first of the month.) If you sign up on the 29th, 30th, or 31st, your start date will be moved to the 1st of the following month.
TTI offers monthly, quarterly, semi-annually,or annually billings via credit card or paper billing. TTI charges a $3.00 processing fee on monthly paper billings. If you wish to sign up and pay by check, we must receive the payment before your account is activated. Please call the office before sending your first check. If you purchase an annual account with a credit card, the following year (s), you will receive a bill in the mail. This is also true of semi-annual accounts. TTI does not automatically charge credit cards or keep credit card numbers on file for semi-annual or annual accounts. If you do not wish to renew, YOU MUST CONTACT US BY TELEPHONE TO CANCEL. If you do not contact TTI to cancel and continue to use the service after the due date, you will be billed accordingly. If you do not wish to pay the current semi-annual or annual rate again, you must call the office to change your method of billing.
TTI will continue to charge your credit card or send you bills until you cancel your account. YOU MUST CALL THE OFFICE TO CANCEL. (We are similar to any utility that bills whether you use the service or not.)
From time to time, Triton will run flyers in local newspapers. These act as coupons and must be in hand in order to be used. Current customers can only take advantage of the special annual rate and only if their account is current. There are no adjustments for prior sales.
It is the customer's responsibility to report to TTI any billings after cancellation of service. If a customer has been charged after the customer requested cancellation, TTI's liability shall not extend beyond two prior billing periods and a refund will be issued.
If upon review of your credit card statement, you notice two charges from TTI, please review previous credit card statements. It is possible that there was a month you did not receive a charge from TTI. A possible reason for this could be the credit card had been declined.
TTI reserves the right to block your Internet service without prior notice if your account carries an overdue balance. If a credit card is declined, Triton will send you a bill in the mail. It is your responsibility to contact Triton with a new credit card number, or else you will be switched to paper billing. This is applicable to credit cards that expire. If you do not respond to the two emails generated by expired cards, you will either be blocked or switched to paper billing. If you move, change your telephone number, cancel your credit card, receive a new card, or the card expires, it is YOUR RESPONSIBILITY to contact TTI. Failure to do so will result in your Internet service being blocked. Any blocked or cancelled account that has an outstanding balance will be turned over to a collection agency.
TTI offers a 30-day money back guarantee within your original sign-up date. If you cancel your account within the 30-day period of your original sign-up date and request a refund, TTI will issue a refund in the manner in which you paid. However, refunds are available ONLY ONE TIME. Subsequent accounts cancelled within the first 30 days are NOT eligible for any refund payments.
TTI does not refund or prorate any account cancelled after the first 30 days. When you purchase a DISCOUNTED ANNUAL ACCOUNT, you will receive a full year of Internet service. THERE WILL NOT BE A REFUND AFTER THE FIRST 30 DAYS! If you cancel a monthly or quarterly account, you should do so before your anniversary date or after a prepaid time period, to avoid losing time for which you have already paid.
If a customer's check is returned due to insufficient funds, the customer will be notified by US mail and a $10.00 fee will be added to the bill.
TTI will not issue credits or suspend billing for periods of non-use such as, but not limited to, vacations, computer problems, or temporary residency.
TTI will make its best effort to make its network available at all times. Since certain factors are beyond our control, TTI makes no guarantee of accessibility to its networks, especially during peak usage.
TTI's liability for any customer claim will not exceed one month of service or $19.95, whichever is less. Any credits will be issued as additional service and not as cash.
Using the account is deemed as acceptance and comprehension of the policies listed above. If you have any questions or concerns, please contact us at your earliest convenience ... 800-837-4253. Thank you. Triton Technologies, Inc.